Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, that we obtain automatically when you interact with our services, and that we receive from third-party sources. The categories of information include:

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, operate, maintain, and improve our software products, consulting services, and customer support.
• Communication: To respond to enquiries, send service-related notices, and provide updates about projects or proposals you have requested.
• Marketing & Outreach: To send newsletters, case studies, and promotional materials — always with your explicit consent, and always with a clear unsubscribe option.
• Security & Compliance: To detect, prevent, and respond to fraud, abuse, or illegal activities; and to comply with applicable legal obligations.
• Analytics & Improvement: To analyse trends, monitor usage, and enhance the functionality and user experience of our website and services.
• Business Operations: For accounting, contract management, and other internal administrative purposes.

3. Legal Basis for Processing

Where applicable law requires a legal basis for processing personal data, we rely on one or more of the following:

• Contractual Necessity: Processing required to perform a contract with you or to take pre-contractual steps at your request.
• Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our services and preventing fraud, provided such interests are not overridden by your rights.
• Legal Obligation: Processing required to comply with a legal obligation under Indian law or any other applicable jurisdiction.
• Consent: Where you have provided explicit consent, for example to receive marketing communications. You may withdraw consent at any time.

4. Sharing of Your Information

We do not sell, rent, or trade your personal information. We may share it only in the following limited circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our website and delivering services (e.g., cloud hosting providers, payment processors, email platforms). These parties are contractually bound to handle data securely and only as instructed.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your personal data becomes subject to a different privacy policy.
• Legal Requirements: When required by law, court order, or governmental authority; or when necessary to protect the rights, property, or safety of SS Dynamics, our clients, or the public.
• With Your Consent: For any other purpose, only with your explicit prior consent.

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Policy, unless a longer retention period is required or permitted by law. Our retention criteria include:

• The duration of our contractual relationship with you.
• Statutory and regulatory retention obligations (e.g., tax and accounting records).
• Legitimate business needs, such as resolving disputes or enforcing agreements.

When personal data is no longer required, we securely delete or anonymise it in accordance with our data disposal procedures.

6. Data Security

We implement industry-standard technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit (TLS/HTTPS) and at rest where appropriate.
• Access controls and role-based permissions limiting data access to authorised personnel only.
• Regular security assessments and vulnerability management practices.
• Employee training on data protection and confidentiality obligations.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we will notify you promptly in the event of a breach that affects your personal data.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyse website traffic, and personalise content. The types of cookies we use include:

• Strictly Necessary Cookies: Essential for the website to function correctly. These cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics). Data collected is aggregated and anonymised.
• Preference Cookies: Remember your settings and preferences to improve your experience on return visits.

You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

8. Your Rights

Subject to applicable law, you have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete personal data.
• Deletion: Request erasure of your personal data where there is no compelling reason for its continued processing.
• Restriction: Request that we restrict the processing of your data in certain circumstances.
• Portability: Receive your personal data in a structured, machine-readable format and transmit it to another organisation where technically feasible.
• Objection: Object to processing based on legitimate interests or for direct marketing purposes.
• Withdraw Consent: Where processing is based on consent, withdraw it at any time without affecting the lawfulness of processing prior to withdrawal.

To exercise any of these rights, please contact us at info@ssdynamics.co.in. We will respond within 30 days.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal data.

11. International Data Transfers

SS Dynamics is headquartered in India and processes data primarily within India. Where data is transferred to service providers located outside India, we ensure appropriate safeguards are in place in compliance with the Digital Personal Data Protection Act, 2023 and any applicable data transfer mechanisms.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the revised policy on this page with an updated effective date. Where changes are material, we will notify you by email or a prominent notice on our website. We encourage you to review this Policy periodically.

13. Grievance Officer & Contact Us

In accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, the name and contact details of the Grievance Officer are provided below: